Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Sedric Hatnot, who is celebrating his 1-year anniversary with Lockaway Storage this week. All interviews are performed by Peter Soto.
Sedric is a manager at Lockaway Storage – Randolph in San Antonio.
Peter: Hey, Sedric! Your one year anniversary is coming up pretty soon, so I have to ask. How did you find out about Lockaway Storage?
Sedric: The way I found out about Lockaway Storage was during a tough time my wife and I were having. We were looking for storage and we found the Lockaway Storage off of Rittiman and at the time Thomas was working there and he treated us well. He was all STRAT. He helped us out so tremendously. We rented with him for a year or two and then I wanted to make a transition. At the time I was going to school and I had been at my job for 10 years, so I was looking to make a change that was going to help me use my business degree. I have a degree in business and christian ministry. I was looking on Indeed and I found Lockaway and they were looking for a manager. So I applied and in the back of my head I remembered Thomas did an awesome job and I’m a minister, so I love to help people and he helped me so much, I was like, “I want to do that.” I applied and it’s been a blessing. I just do the best I can as the manager at Randolph. Just like Thomas did at Rittiman. Everything he was about, I wanted to do the same thing. So I got to kind of thank Thomas. He knows, I’ve already told him plenty of times.
Peter: That’s a great story. I want to to back to something to said earlier. Earlier when you were a renter you said that Thomas was “All STRAT” would you mind elaborating on what it means to be “All STRAT”?
Sedric: To be “All STRAT” first means that you treat people the way they want to be treated. I was trying not to get too personal, but me and my wife were renting and the land lord wasn’t paying his part, so they came after him and we were in his establishment, so they made us move out and we weren’t prepared for that.Thomas, he did an excellent job. He asked us what was going on and how he could help. He showed sympathy and he cared. He said, “I’m sorry to hear that and what I can do to help is…” He just showed the love and the compassion. I have those things and I thought it would be great if I could do them at Randolph. When people come in ,show that STRAT. Show that you care and do everything you can to show the customer, because a lot of times the customer is having a hard time already. By keeping the facility clean, showing friendliness and showing that I care about them, I know it goes a long way. That’s kind of what I do here at Randolph.
Peter: That’s great customer service right there.
Sedric: Yes, sir.
Peter: Another things you touched on earlier is your ministry. Would you mind telling me more about what ministry means to you and about that part of your life?
Sedric: Sure. Well, I was raised in it, so it’s sort of a tradition. My dad was a pastor and he pastored a church for about twenty some odd years and I helped him with that.I always wanted to be like my dad of course, so I started to just mimic him. You know, as a kid you want to be like your dad. When I found out what it was about, you know ministry is about helping people spiritually. You know, a lot of us sometimes have issues spiritually, mentally things of that nature and that’s kind of me. That’s my heart. Every time I see someone who needs help or is homeless, I really want to help them. We did have a food drive recently that went ok. As a minister, it’s my job to care for people spiritually, mentally, and physically. That’s also why I am going to school, to be a better business person and use the ministry not only to better myself, but to help others. I do believe in the word of God, especially because it helped me get through my troubles. There was a story, I wasn’t going to tell it, but there was a lady who came in and said she was homeless, so I asked her how I
could help. She said she was looking for a unit that wasn’t too expensive. We found a unit that worked for her and she cried a little and I just tried to lift her up. After we were done, she thanked me and said that we had been a blessing. She was grateful that I had been loving and let her know that it’s not over. There are a lot of people who come in feeling like it’s the end, but it’s not over. I tried to let her know that we all have issues and problems, but we endure. If we can learn how to give in to the lord, we will make it past the storm. Storms are not forever. That’s what makes me love my job even more.
Peter: For sure. You get the chance to help people out. So you also talked about how working as a self storage facility manager was helping you use your business degree. Would you mind speaking more about that?
Sedric: Right now I have one more year left before I graduate and I’ll get a double major. I’ll get my Christian ministry degree and then my business degree. I should be a senior pretty soon. One more semester. We’re in the process of starting a nonprofit and I had my first speaking engagement recently. It was a youth Sunday, so the pastor of the church I go to asked me to speak.
Peter: That’s great. So you live in the San Antonio area, I presume?
Sedric: I’m born and raised. It’s awesome. It’s slow. It’s family. People are laid back and I am a laid back person. At the same time I love to deal with people. San Antonio people are friendly. They love the lord and love to be around people. That’s what San Antonio is about. Like the Spurs. They are family oriented. Everybody should see the Alamo and the River Walk. We got the Spurs, the Missions. I like the old buildings downtown and the way they do the lights during Christmas. It’s so beautiful down there.
Peter: Any restaurants in the area you think people need to try?
Sedric: Las Palapas is pretty great. It’s a Mexican restaurant. Chachos is pretty great.
Peter: You’re probably the third person to recommend Chachos to me. What is so great about it?
Sedric: Haha, yeah, they have something called King Nachos. Seems like it’s three or four plates and it is just a mound of nachos and meat. It’s ridiculous, but it’s good.
Peter: I am definitely trying Chachos when I come down next.
Sedric: Have you heard of Big Lou’s? They have a pizza so big one slice will fill you up. Once slice is like four or five normal slices. Look it up! The pizza is delicious too, but there is just so much.
Peter: Alright. Last question. Is there anyone at Lockaway you would like to give a shout out to?
Sedric: Ok, not just saying this because he is the owner, but Don Clauson has been just amazing. He’s taken care of me ever since I got here. He’s been so nice. Every time we have an event like the Missions’ baseball game or the hockey game, he’s just been so loving. We had the picnic and he gave us all a big hug. Even my wife was like, “That’s the owner? He is so caring and loving! You can tell he cares about you guys.” I said, “I know! This is amazing. This is the first time I met someone who is the owner and cares about his people. I think that’s why the employees here are so caring and loving. He’s the head. When you look at the body from the head to the foot, it starts with the head. If you’re loving and kind and all of that stuff, it will show in your employees. So I want to send a shoutout to Mr. Don Clauson, because that’s amazing! I’m learning a lot from him.