Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Michelle Jackson, who is celebrating her 1-year anniversary with Lockaway Storage this week.
Michelle is the property manager at Lockaway Storage – Shaenfield.
Peter: Congratulations on your 1-year anniversary with Lockaway Storage. How did you get involved with the company?
Michelle: About a year ago I had just moved here to San Antonio from Casper, Wyoming, so I went on Indeed and after that Ashley called me.
Peter: Pretty simple.
Peter: What were some of the things that brought you down to San Antonio?
Michelle: I followed family who got sick of the snow and wind and Wyoming. They wanted a change and I followed.
Peter: Oh, yeah. I bet the weather is a lot different between San Antonio and Wyoming.
Peter: How have you liked it so far? How have you liked San Antonio, now that you’ve been here for a year?
Michelle: I’m still trying to get used to it. It’s very big, but I like it. It’s alright.
Peter: Cool, cool. After a year in self storage, you’ve probably met some interesting people or had some interesting experiences. Do you have any moments that stand out from the past year?
Michelle: I think one of my favorites was right after I had gotten here. I had met a tenant in the office who was waiting for his wife and we got to talking and he was telling me about everything that he was going through. He had lost a job that he had been on for something like 17 years. With losing that job, it meant losing their house and everything. So when he tells me about this, he starts crying, so I start crying, because I hate to see a grown man cry, and he asked if we could pray together and we just prayed and he left and about a month later I received a card that had a gift card and a note for me that said, “I know this is not much, but it is a thank you for being kind to me.”
Peter: Wow, dang. I was not expecting that. With self storage, it’s such a personal thing, because you are caring for people’s belongings.
Peter: Is the self storage property management job everything you thought it would be when you first started?
Michelle: Yeah, yeah. I actually came from hospitality when I left Wyoming. With storage and hotels, a lot is different, but a lot is the same and, so, this was what I was kind of used to anyways. It’s just that instead of renting a hotel room, I am renting a self storage unit.
Peter: Very, very similar. I can see how those two jobs have some overlapping experiences and skill sets for sure. Do you feel like you have learned anything new and what’s it like to work with Lockaway Storage?
Michelle: I like it. I’ve realized that a lot of people are going through a really tough time and a lot of the times they really just need someone to talk to or for someone to listen when they’re renting their unit. A lot of times, our renters are going through rough times in their personal lives.
Peter: For sure. Well, you’re not always at the facility. Do you have any hobbies outside of work that you’d like people to know about?
Michelle: Haha, yeah. My hobbies are my four children. My boys are playing football for the Junior Bears in San Antonio, so that takes a lot of my time that I am not at work.
Peter: Holy cow! I can only imagine. So you’re always running around to different sports practices and school functions?
Michelle: Yeah, yes sir.
Peter: Nice, nice. Do you have any favorite things to do in San Antonio?
Michelle: The River Walk honestly. I’ve been there plenty of times, but for our family the River Walk is the go to whenever our family from Wyoming comes to visit. That’s where we always go is the River Walk.
Peter: That makes sense. Do you have any go-to restaurants on the River Walk?
Michelle: I don’t think it’s considered the River Walk, but it is downtown. It’s called the Texas De Brazil.
Peter: Interesting. What kind of food is that?
Michelle: Steak and chicken and all of that. The first time I went there, they said there was no menu, a salad bar and then there’s potatoes. There’s a cup holder looking thing and you keep it on red, but when you’re ready for meat, flip it over to green. When I flipped it over to green, there were these guys who came by with different meats: steaks, chickens, whatever on this little stick thing and they’ll tell you what it is and ask you if you want to try it. They’ll cut a piece off and put it on your plate. It’s really cool.
Peter: Oh, wow. That is something I have never experienced. That’s wild!
Michelle: It’s too much food, but it’s fun, haha.
Peter: At the end of these, I like to ask if there is someone at the company who you’d like to shoutout. Maybe someone who has helped you in the past. Is there anyone on the team you’d like to give a shout out to?
Michelle: Yes. I will say I want to give a shoutout to Andrew over at Loop 410. He helps me out a lot. I come from hospitality, so I have always had my maintenance man and all of that to take care of me and I don’t exactly have that here. Andrew has taught me a lot about cutting locks and what I like to call the more manlier things, haha. And then Misty and Jason both. I have worked under both of them and they have both been just fantastic. Whenever I need help, I call them and they are there.