Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Patrick Galvan, who is celebrating his 1-year anniversary with Lockaway Storage this week.
Patrick is an assistant manager of Lockaway Storage –3009.
Peter: Did I see that this is your 1-year anniversary?
Patrick: Yes sir. This July 12th will is my first year.
Peter: Congratulations, that is awesome.
Patrick: Thank you, sir.
Peter: How did you get started with Lockaway?
Patrick: I used to work for another company, so when they bought us out I was working over there by the SeaWorld area and I live right here at Wincrest and I just happened to ask if there was anything a little bit closer to my house and they said yeah, so they brought me over here and I’ve been here since.
Peter: After a year in self storage, is it what you thought it was going to be? Were there any moments that kind of surprised you about it?
Patrick: No, I’ve been working in self storage for over ten years. I worked for another company before this job and I learned the ins and outs of storage. Working with this company here, I feel free they give you the range to go the way you want with it and they’re here to help you out any way they can. Again, not bashing any other company, but they were more corporate. Here I feel like family, friends, just everybody jumps in quick to help you. I feel really comfortable here. It’s a fun job. When I come into work every day, I’m not thinking, “Oh, man. I have to go into work again.” Here there is always something new, exciting, and fun every day.
Peter: That is so important, especially for a place where you’re spending so much time.
Patrick: Yes, sir. I work here five days a week. I don’t go anywhere else unless Amy calls me or someone else calls me for help. At the end of the day it’s a team.
Peter: I’ve heard that the team aspect is one of the things a lot of people enjoy. Did you say you live in the area?
Patrick: I live in Wincrest.
Peter: That’s right, so I’m not really familiar with that area. Is that in San Antonio?
Patrick: No, it’s like a little suburb of San Antonio. We have our own Mayor. We have our own laws. It’s more like a suburb of San Antonio.
Peter: Do you have to commute?
Patrick: Oh, on a good day, it’s a ten minute drive. It’s a lot better than before. I used to drive for an hour each way.
Peter: That is much better for the quality of life for sure.
Patrick: Yes, sir. Yes, sir.
Peter: So is there anything unique about your facility?
Patrick: One thing we try to emphasize here is cleanliness and customer service. We’ll go above and beyond to help you out. You know, either to help you move a trailer, back up a trailer. We’re out there if you need help picking a box up. We’re glad to help you out to make your life easier. At the end of the day, we want you to be a happy customer.
Peter: For sure. Can you think of a specific time when you went above and beyond for a customer?
Patrick: Oh yeah, back when I worked for that other company, there was a woman who was going through auction. She came in crying. Unfortunately I had to tell her that we tried so much and tried to work with her as much as we could, but we ended up having to auction her unit, but I talked to the person who bought it, and I asked him to leave some of her more personal things behind. He was more than happy to give me her baby stuff, clothes, paperwork, all that stuff, so he left it. I ended up calling that lady up and I said, “Come back down here and let me talk to you.” and she came back and when I gave her stuff back to her she just started crying. She hugged me and said that all of this was irreplaceable. We’re not really supposed to talk to the auction people, but I felt him out and he was happy to leave that stuff behind. She was happy enough to cry. I wished her the best. That made me feel like I went above and beyond to make her feel better. At the end of the day, if that was me and if that was my personal stuff, that would hurt a lot. That made me really proud to be an employee. I haven’t had anything like that here yet, because we work with all of our customers. But the feeling of her being happy makes me feel… I love my job, you know? I could go home. I could look at my kids. I knew I did a good deed that day.
Peter: Yeah, that kind of humanity is so important especially in self storage, because you’re dealing with people’s stuff. I’d like to ask you a little about yourself now. Do you have any hobbies that the people at Lockaway Storage may not know about?
Patrick: I used to play darts. I used to go around the country and play darts in different cities. I made it all the way to Chicago, to the world championship, one time. It was back in 2006. That’s when I was really heavily out playing like 6 days a week. It was the world tournament, so I didn’t place. If I would have won one more time, I would have placed top 8 in the world. Again, that’s when I started at 10 in the morning and finished at 12 at night. I was crazy, so, yeah, ever since I had my kids I’m more of a family man and parent now. I just stay home. I don’t really go out. To me, a great day is just staying home with my kids watching TV. I’m happy with that now. I’ve done a lot of fun stuff back in the past, but now it’s time to be a grown up. When I hear my kids laughing, I don’t miss the bar scene. The going out scene. Hanging out. I’d rather go to Chucky Cheese and that would be the best day ever.
Peter: Hanging out with the kids. Helping them grow up, watching them grow up. That’s the most important thing for sure.
Patrick: Yeah, especially because I told them once they move out they aren’t coming back, hahahaha.
Peter: Hahahaha, yep.
Patrick: But, yeah, I’m more family now. I love my wife and kids. That’s why I come to work every day trying to make myself better and better and make their lives easier.
Peter: For sure. Tell me a little about your family.
Patrick: Yeah, we have two boys. We’ve been together for over ten years. She had a previous son. He’s 14, but I stepped up and said, “I know I’m not your real father by blood, but I’ll go to war for you if I have to.”
Peter: That’s being a real man.
Patrick: I call him my son. I don’t even put Stepdad in front of it. I say, “That’s my boy right there.”My two boys are the world. My wife is the world. Whatever I do is for them basically.
Peter: I love that, man. I’m really family oriented too, so I love hearing that.
Patrick: Thank you, sir.
Peter: Have you lived in the San Antonio are your whole life?
Patrick: I’ve been here about fifteen years. After my dad finished high school, he met my mom on the west coast and my dad wanted to live close to his parents, so they moved back to San Antonio. I like being here. Back there was overcrowded, too packed. The prices were high. I love it here in San Antonio. The thing is, I’m a Laker fan to the death and people out here, they’re pretty hardcore Spurs fans. I don’t like them, but at the end of the day I respect the Spurs. That’s the only thing I don’t like about San Antonio is the Spurs.
Peter: If the Lakers play the Spurs, do you wear some Lakers gear into the office?
Patrick: Not lately, because we haven’t had a really good season lately. Usually when I go around town I’ll wear it, but people just look at me like, oh, you know. I respect your team, respect my team at the end of the day it’s for fun. I don’t wear it too much, because I don’t want people talking bad to me like that. Overall I love San Antonio. My wife, she works downtown for the horse carriage rides downtown. Every now and then, me and the boys will go down and ride the carriages downtown. I’ve been there a million times, but it’s fun to do every once in awhile with the kids.
Peter: And you’re making all those memories. Like you said earlier, once they leave, they aren’t coming back.
Patrick: Hahaha, yes sir.
Peter: Are there any restaurants in the San Antonio area that you really like?
Patrick: Usually our favorite restaurant is Wingstop. My wife loves Wingstop. If we’re going somewhere and we’re hungry, we tear up Wingstop pretty good.
Peter: Me too.
Patrick: Any Mexican restaurant around here. Any real Mexican restaurant. I don’t really care for Taco Cabana and all that. It’s like fake Mexican food. I like real Mexican food.
Peter: Where’s a good place to find real Mexican food in San Antonio?
Patrick: There’s a little place we go to. It’s called Acapulcos. It’s on Pat Booker. We go there every Sunday with her family. Sundays are breakfast. Every Sunday. It’s really good. I like it. If you’re not there by 10 a.m., it’s not going to be good on space, so it’s better to get there early. It’s a little hole in the wall, but it’s great.
Peter: Hole in the walls are normally the best. At the end I like to ask if there is anyone at Lockaway Storage that you would like to give a shout out to?
Patrick: I would love to give a shout out to Amy and Henry. They are so easy to work with. Any time I need something, they are there, especially Amy. A while back I had some family problems and I had to take care of that and any time I asked them to leave early, they were always able to let me go, like 30 minutes early. It’s so easy to come to work knowing that they have my back and i have their back. Amy told me, “Hey, man, go. Family first. Whatever you need.” I love the fact that Amy and Henry are so flexible with me that it’s never a problem. They always help me out and it makes me feel like they really care. It’s very family oriented. I’m so proud and happy to work here too.