Lockaway Storage is a company that is always looking to take care of its customers. In 2018, the company will focus on doing more customer appreciation events as it continues to grow and expand. Without happy customers, no business will thrive for long. Our self storage facility on Culebra Road recently hosted a customer appreciation day on March 8 as part of the new initiative.
“We are focusing on showing our customers this year just how much we appreciate them,” said Amy Medrano, District Manager in San Antonio. “So we’re having a lot of events like this with cookies, drinks and referral cards. Good word of mouth is the best kind of advertising you can do.”
Chris Laswell, Manager at Lockaway Storage on Culebra Road, took charge of the event, even though it was scheduled on his day off.
“It didn’t feel so much like an event,” said Laswell. “But it was more about going around and taking care of the customers that do business with us and to let them know that we appreciate them.”
Affordable rates and quality, secure facilities will always be important to the success of any storage facility, but going the extra mile for renters in unexpected ways is a major focus for Lockaway Storage this year.
“In the Texas heat, a little refreshment is really nice. It’s something our customers don’t expect and that little something extra,” said Medrano. “Chris plans his events really well. He lets our customers know in advance when we have these events, so we can get as many people in as possible.”
The event was more than just snacks however. Attendees also received referral cards to help spread the word about Lockaway that are worth $50 off rent.
“We do $50 referrals for our customers and that helps us spread the word,” said Medrano. “Word of mouth, easy to do, and very effective.”
If you’re looking for office space, Lockaway Storage on Culebra Road has cost effective, professional office space for rent as well as traditional self storage units. Give Chris a call and be sure to snack on a cookie or three while you move in!