Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with team member Joann Garcia, who is celebrating her 2-year anniversary with Lockaway Storage.
Joann is the Professional Storage Manager at Lockaway Storage on West Ave in Texarkana, TX.
Colby: Let’s see so what year anniversary are you celebrating this year?
Joann: This is my second year.
Colby: That’s great. Take me back a couple years when you first applied. What was it that drew you to self storage and has it been what you expected so far?
Joann: When I first started it was because of my uncle. Before Lockaway Storage bought this location, I had already been working here. I had been looking for jobs all over the place and my uncle said, “You know what, we need help over here.” and I said, “Great.” Before this job, I never had much interaction with customers, but now when tenants come in I feel really comfortable with them.
Colby: I take it that it’s a bit different with this ownership than it was your first time around?
Joann: Before, it was just my uncle and the owner, so yes it’s different now that Lockaway Storage runs the location, but it’s better different. For example, now we have clear checklists on what tasks need to be performed, and before there wasn’t anything like that, so people ran it just the way they wanted to run it. Now I really like that we have divided out certain tasks to be done on certain days, so your responsibilities are much clearer the way it is now here.
“Joann does a great job. She was with the facility when we bought it, so she has done tenant transfers and you really keep that information with you. Our management styles are very similar, so I know she takes time getting to know her tenants. She recognizes them when they come in and she says hello and is very friendly. Knowing your tenants is a big plus, because it means your tenants are more to you than just numbers on a page. They’re real people.”
Don Dodge, Facility Manager Lockaway Storage Airport
Colby: What advice would you give someone if they were going to apply for a job at Lockaway Storage and they had no self storage experience going in?
Joann: I think it would be to practice patience. When I first started, none of the customers knew me. I had to naturally learn how to communicate, introduce myself, and ultimately creating an organic and meaningful relationship with tenants.
Colby: Right on, tell me a little about you as a person. What are some of your hobbies, and what keeps you busy when you aren’t at work?
Joann: I don’t really have hobbies in a sense. I have a very large family and we are always together, so when I am not here I am always with my family. We are either barbecuing or just getting together.
Colby: A large family is a full-time hobby all on its own!
Joann: It is!
Colby: Tell me a little bit about the area. Is there a good local restaurant around there that you would recommend that somebody new to the area go try out?
Joann: There are so many things around here. You have incredible pizza, which my nieces love. They always want to go to their favorite pizza place Palapas.
Colby: Final question! Is there anybody you would like to give a shout out to that has helped you out in year two?
Joann: Well it would be Don from Lockaway Storage Airport. He is always, always helping me, checking up on me. When we switched to the new software system, he was calling and checking up on me. He’s very thoughtful.