Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio, TX team member Martin Garza, who is celebrating his 8-year anniversary with Lockaway Storage.
Martin is the Facility Manager at Lockaway Storage – Crestway.
Colby: Get me up to speed, what anniversary are you celebrating?
Martin: It will be my eighth year.
Colby: Congratulations to you. Eight years ago when you originally applied, what was it about Lockaway that made you want to work in self-storage?
Martin: At first I was just looking for a job. I might have fibbed a little and said I wanted to learn a new job so I actually applied for assistant manager but I started out as the maintenance person. I did that for three years.
Colby: Cool! Just worked your way up?
Martin: I did!
Colby: What would you say is the biggest thing you’ve learned about the industry in the last eight years?
Martin: Customer service! The best thing I’ve learned about customer service is you have to be on-point 100% of the time. If it wasn’t for my leaders like Tristina and Ashley and Amy, to guide me and teach me and coach me about customer service. I think that was the biggest thing I learned. And technology too. Back then we didn’t work very much with Google and stuff like that. Technology is just taking off.
Colby: And that’s true of just about everything anymore right?
“Martin is a unique person. He’s a man’s man. He’s really intelligent when it comes to doing things that are mechanical or electrical. He’s always breaking down stuff, fixing stuff, repairing stuff and he’s a straight shooter. He tells it like it is and he runs a tight ship.”
Henry Medrano, Lockaway Storage District Manager
Colby: What do you outside of work for fun? What are some of your hobbies?
Martin: I used to go hunting and fishing, but I don’t do very much of that anymore. Now it’s more burning wood for a campfire.
Colby: Do you have a work story that you like to tell to your friends or family?
Martin: Actually when I started assistant managing and moving in people, customer service was big. Because apparently when I first rented for a tenant, they came by the next day and they came to my office and they said they were ready to get unloaded. I asked if they hired movers and they said “Well no, I thought you would move us in.” I guess I didn’t do a very good job of explaining that they would need to move their stuff inside the unit themselves. I did help them move some of their stuff in there, so lesson learned. You’ve gotta make sure you know every detail.
Colby: Sure. What is your favorite restaurant?
Martin: I moved here about two years ago. Before I moved here, there was a restaurant across from my work called Mama G’s and she made soul food. And I had to smell that food for at least three years across the street. Oh my goodness it was so good.
Colby: I may have to look that one up. I love soul food.
Martin: Like I said, every day I smelled it. I still smell it thinking of it now!
Colby: You may have to pay that place a visit. Go have yourself a treat for your eight year anniversary.
Martin: There you go!
“Martin was hired by the maintenance department about a month after I was hired 8 years ago. I was a manager at Loop 410 at the time and he would spend one full day a week at my store and he helped me SO MUCH back in the day. He made it so much easier for me to be a manager, because he took care of me and my property. Martin is someone who really cares about his customers. He really makes it a point to get to know them through stories and to advocate for them if they have trouble with anything.”
Ashley Montessoro, Human Resources Administrator
Colby: Is there anybody you’d like to give a shout out to for helping you achieve eight years?
Martin: You know, I always look to the present. So even though Tristina and Ashley and Amy helped me out a lot, I’d like to give a shout out to my boss, his name is Henry Medrano, I want to thank him. I’m a stubborn person and he’s a person that he listens to me and makes sure I don’t get too out of hand.
Colby: Martin, I’ll look forward to talking to you next year for your ninth anniversary!